This Refund & Cancellation Policy applies to purchases and subscriptions made through Cooper Career Partners LLC (“Cooper Career Partners,” “we,” “us,” or “our”).
1. Premium Job Alerts Subscriptions
Premium Job Alerts subscriptions are billed monthly at the price shown during checkout. Subscriptions automatically renew unless canceled before the next billing date.
You may request cancellation at any time by contacting support@coopercareerpartners.com.
Unless otherwise stated at checkout, cancellation takes effect at the end of the current paid billing period. You may continue using Premium Job Alerts through the remainder of that period.
We generally do not provide prorated or partial-month refunds for unused time after cancellation. Canceling prevents future renewal charges but does not automatically refund a charge already processed.
2. Accidental or Duplicate Charges
If you believe you were charged more than once for the same subscription, charged after a properly submitted cancellation, or charged without authorization, contact us promptly. We will review the account and transaction history and issue any refund required by law or appropriate under the circumstances.
3. Resume Writing and LinkedIn Services
Resume writing, resume optimization, LinkedIn optimization, and related services involve customized professional work.
- Before work begins, you may request cancellation and a refund, less any non-refundable transaction fees or clearly disclosed administrative costs.
- Once research, writing, consultation, editing, or document preparation has begun, fees are generally non-refundable.
- After a draft or completed deliverable has been provided, the purchase is generally non-refundable.
If you believe delivered work materially differs from the purchased service, contact us within seven calendar days of delivery. We may offer reasonable revisions, corrections, service credit, or another remedy.
4. Interview Coaching and Consultations
- Requests made at least 24 hours before the scheduled session may be rescheduled without an additional fee.
- Missed sessions or cancellations made less than 24 hours before the scheduled time may be non-refundable.
- If Cooper Career Partners cancels a session, you may choose a rescheduled session or a refund for that session.
5. Recruiting and Talent Acquisition Services
Refunds, credits, replacement guarantees, cancellation rights, and payment obligations for recruiting, sourcing, consulting, or talent acquisition engagements are governed by the applicable signed agreement, statement of work, proposal, or service contract.
If there is a conflict between this policy and a signed client agreement, the signed agreement controls.
6. Digital Tools and Software Services
Purchases involving immediate access to digital tools, reports, matching results, downloadable materials, or other electronic services are generally non-refundable once access has been provided or processing has begun, except where required by law.
7. Technical Problems
If a technical problem prevents access to a purchased service, contact us so we can investigate. Depending on the circumstances, we may restore access, repeat the service, extend access, provide a credit, or issue a refund.
Temporary interruptions, third-party outages, delayed job data, or issues outside our reasonable control do not automatically qualify for a refund.
8. Job Alert Results
Job Alerts are informational tools. We do not guarantee that every available job will be identified, that every alert will be delivered immediately, or that a listing will remain available.
Dissatisfaction with the number of listings, employer responses, interviews, applications, or job-search outcomes does not by itself qualify a purchase for a refund.
9. No Guarantee of Employment Results
Refunds are not based on whether a customer receives an interview, job offer, promotion, recruiter response, candidate placement, or other employment-related outcome.
10. Failed or Declined Payments
If a recurring payment fails or is declined, Premium access may be suspended or canceled. You remain responsible for valid charges incurred before cancellation.
11. Refund Processing
Approved refunds are returned to the original payment method whenever possible. Processing time depends on the payment processor and financial institution.
12. Chargebacks and Billing Disputes
Before initiating a chargeback or payment dispute, please contact us so we can try to resolve the issue. This does not limit rights available under applicable law or through your payment provider.
13. How to Request Cancellation or a Refund
Send your request to support@coopercareerpartners.com and include:
- Your full name.
- The email address used for the purchase.
- The service or subscription involved.
- The approximate purchase or billing date.
- A brief explanation of the request.
Do not send full payment-card numbers or other sensitive financial information by email.
14. Changes to This Policy
We may update this policy as our services, billing practices, or legal obligations change. The revised policy will be posted on this page with an updated effective date.
15. Contact Us
Cooper Career Partners LLC
Raleigh, North Carolina
Email:
support@coopercareerpartners.com